Privacy
Privacy Policy
Stryker Estates looks after private houses at Kūkiʻo, Hawaiʻi Island. This policy explains what information we collect from homeowners, vendors and anyone else who contacts us, how we use it, and the choices you have. It covers this website, our phone line, our text messages and our email.
What we collect
- Contact details you give us: name, company, trade, phone number and email address.
- Communications with us: emails, text messages and phone calls. Calls and texts with our office line, (808) 500-6030, are recorded and transcribed so they can be reviewed and acted on.
- Property and job records: work orders, schedules, notes, photos and receipts for the houses we look after.
- Consent records: when you submit our vendor contact form, we keep what you entered, whether you agreed to receive texts, the date and time, and your device's IP address and browser type, as a record of that choice.
This website doesn't set cookies or run analytics or advertising trackers. Our web host keeps standard server logs, and the site's fonts load from Google Fonts.
How we use it
- To look after the properties in our care and coordinate the vendors who work on them: scheduling, access, job status, follow-ups and records.
- To answer you and to send the messages you've agreed to receive.
- To keep accurate records for the owners we work for and for accounting.
Some of our calls, texts and emails are handled by Mia, Stryker Estates' automated AI assistant. Mia works from our records and is overseen by Odie.
How we share it
We don't sell personal information. We share it only:
- with the owner of the property it concerns;
- with a vendor who needs it to do a job, such as an on-site contact or an access time;
- with service providers that run our phone, text messaging, email, website and record-keeping systems on our behalf, under their own confidentiality and security obligations;
- when the law requires it, or to protect people or property.
Text messages
We text vendors about jobs only after they agree to it. Msg frequency varies. Msg & data rates may apply. Reply STOP to any text to opt out, or HELP for help. The full terms are in our Messaging Terms.
How long we keep it
We keep property and job records for as long as we look after the property and as long afterwards as accounting and legal requirements call for. We keep text-message consent records at least until you opt out, and as long afterwards as the law requires.
Security
Access to our records is limited to Stryker Estates and the service providers that run our systems. We use reasonable safeguards, but no system is completely secure.
Your choices
- Ask to see, correct or delete the information we hold about you by emailing odie@strykerestates.com. We'll keep anything we're required to keep by law.
- Stop text messages at any time by replying STOP.
- Stop emails by replying and asking us to.
Children
Our services aren't directed to children under 13, and we don't knowingly collect their information.
Changes
If we change this policy we'll post the new version here with a new effective date.
Contact
Stryker Estates
81-6629 Mamalahoa Highway #1040
Kealakekua, Hawaiʻi 96750
odie@strykerestates.com · (808) 987-3078